So that you the customer get the most out your installation and your collaboration with Itello, we provide the following:

• Help desk
• Customer support
• Follow-up customer meetings
• User group meetings

An Itello support person is assigned as your contact person.

Training

An important part of the delivery project is to transfer knowledge and skills to the customer organisation. By increasing understanding of how the system works, the process of change is faster and less risky. Itello ensures that it provides training within all user categories so that each user is given the skills and confidence to perform their job.

Delivery

Customer support is responsible for the delivery and upgrading of the licensed software.