The choice of system supplier is becoming increasingly important for customers when faced with large challenges in their business. On the one hand, there are demands for higher profitability and service from their customers. On the other hand, an increasing part of the IT budget is spent on operations instead of innovations in business support.

There are many suppliers offering different solutions. It is difficult and time-consuming to be up-to-date on what each offer means for an individual organisation. It is easy for misunderstandings to arise and this can create confusion in the organisation.

Simplicity is achieved with few but fixed internal principles and a limited number of supplier relationships. Both the internal and the external friction is then reduced.

To achieve well-functioning collaboration, trust is required. It is only when we trust each other that we can exchange the important information that is used to confront challenges in our world. It is only when we understand each other that we can experience complete trust.

To be able to meet our customer's expectations, we must understand all needs, be aware of priorities, and the consequences of problems. We need a joint vision to be in agreement on what has to be done and what result can be expected.

The principles of simplicity, trust, and a joint vision apply generally in business and particularily in the world of insurance, where the committment with the customer can be life-long. We at Itello follow these principles in everything we do. We are convinced that simplicity, trust, and a joint vision will help us and our customers to develop solutions for the challenges in our business.