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Our customers represent a wide range of companies in the life and pension market in terms of origin, size, product range and distribution strategy.

They all see the benefits of using a standardized administration system and consider IT as an integrated part of the business processes rather than an isolated function.


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Improved death claim process

The death claim process is one of the most time-consuming processes. Double-check and triple-check are common in the process. This collaboration project aims to identify the critical areas where improvements will have the most significant impact in handling the claim and improve quality.

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Inca Connectivity Framework boosted by customer collaboration

The refactoring of Inca Web Services to a second generation in collaboration with our customers sets a new paradigm for our collaboration projects. In this project we discusses technological trends and architecture, disrupted value chains etc.

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Continued regulatory commitment regarding IDD improving transparency in many dimensions

The Insurance Distribution Directive – IDD went in force in Sweden October 1st 2018. Itello and our customers discussed how to interpret the law and implementing the support in a collaboration project during 2017 and 2018. Since many of our customers are migrating from bespoke legacy systems, we decided to initiate a new collaboration project regarding how to review the reporting, according to IDD.

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CIO Awards 2020