Co-Operation and Governance Model

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Co-Operation and Governance Model

Itello has a well-established collaboration and governance model. Customer size determines the different forums and meeting frequency. We collaborate individually with each customer on three different levels.


Strategic level

At the chief management level, there is a Strategic Forum, which meets 1-2 times a year and manages overall visions, strategies, decisions and follow-ups and also monitoring the overall goals within 12 to 36 months.


Tactical level

Tactical Forum directs and controls the work at the tactical level. The main goal is to ensure the business objectives set by the parties jointly. The forum co-ordinates other tactical and operational forums, as well as projects. Architecture & Technology Forum is dealing with issues related to technology system architecture enabling customer understanding of how the products work to create an integration and use that becomes effective. Product Development Forum manages product planning, ie the presentation of the planned delivery schedule for the products..


Operational level

Production & Operations Forum responsible for such place orders and prioritizes ongoing orders and handles questions about the daily business operations and performance of different types of services. Delivery Forum handles issues related to the new scheduled versions of the products so that they can be tested and installed smoothly and run in production without any distractions. Production and operating community manages operational production issues.

Common forum for all customers

Within the framework of our collaboration model, Itello operates with our customers participating in several Collaboration Projects aimed at developing a common standard functionality in Inca to meet market change. There may be new regulatory requirements or new market conditions through new procurement processes in the occupational pension area.

The purpose of the Inca Executive Group is at the strategic level, to discuss and plan the functional development of Itello products and cooperation in order to improve all parties' activities.

The main goal of the Standardisation Committee is to allow standardized long-term solutions for Itello products. This will be achieved by agreeing on common functions and procedures in the products and by creating common positions used in discussions with external parties that have a strong influence on Itello customers' operations.

At the moment we are running the following collaborative projects:

Improved death claim process

The death claim process is one of the most time-consuming processes. Double-check and triple-check are common in the process. This collaboration project aims to identify the critical areas where improvements will have the most significant impact in handling the claim and improve quality.

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Inca Connectivity Framework boosted by customer collaboration

The refactoring of Inca Web Services to a second generation in collaboration with our customers sets a new paradigm for our collaboration projects. In this project we discusses technological trends and architecture, disrupted value chains etc.

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Continued regulatory commitment regarding IDD improving transparency in many dimensions

The Insurance Distribution Directive – IDD went in force in Sweden October 1st 2018. Itello and our customers discussed how to interpret the law and implementing the support in a collaboration project during 2017 and 2018. Since many of our customers are migrating from bespoke legacy systems, we decided to initiate a new collaboration project regarding how to review the reporting, according to IDD.

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Collaboration project aims to create a new standard for pension prognosis calculations and open communication standard

Itello collaborates on several levels with its customers regarding the creation and integration of the Swedish pension hub minPension (my pension) upcoming service on improved pension forecasts.

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  • IFRS17
  • MisLife 2.0
  • Improved transfer functionality (local Swedish requirement)
  • Co-ordination number (before a personal identity number is set - local Swedish requirement)
  • Improved transferring process occupational pension plan SAF-LO (local Swedish requirement)
  • Customer Configuration Self Sufficiency review
  • Illness claims administration review
  • Improved Output Management review

Concluded Collaborative Projects

Do you want to know more about how our collaboration models work, contact us!