Folksam Life


Innovative test automation provides future-proof quality and security

Folksam offers a broad range of products that include personal insurances and a variety of solutions for pension savings. Their vision is for people to feel safe in a sustainable world. Almost every second Swede is insured by Folksam, who is market leader in many areas, which ensures economies of scale and full customer commitment. For this reason, Folksam focus on, among other things, individual occupational pensions, with the aim of strengthening their market position. This is done through our own brokers and via external media channels. The IT solutions Folksam uses for this are provided by Itello.

The Challenge

As a result of development in recent years, with increased expectations for faster delivery cycles, transparency and cost pressure, there is an increasing need for more efficient testing. Test automation enables quick feedback where functionality is new or changed. By automating tests, the release received is simplified and streamlined.

Test automation is a complement to manual testing in the constant pursuit of better quality.

The Solution

By automating selected test flows, Folksam has both freed up time for critical business resources and increased quality through higher test coverage and the option of continuous repeatable automatic acceptance tests.

Keys to the successful project are close cooperation between Folksam and Itello, as well as joint working with close agreements and demos to ensure that the solution meets the needs of those who set the requirements.

The Result

Itello, together with Folksam, has created a platform which they can continue to use to expand their testing themselves in step with new functionality, more insurance products and increased stock. For Folksam this means:

- Increased quality and control
- Faster processes
- Fewer errors
- Streamlined work
- Quick feedback on changes in functionality
- Support in launching new functionality
- That the business-critical flows are working
- Increased employee satisfaction

Further reading

5 key benefits of an industrywide system for life insurance

In a complex and changing world, analytical skill and thorough understanding of your business challenges are required. As all players in the industry are facing the same challenges, it makes sense to share the cost of an efficient policy administration and benefit from the expertise our professionals have. We offer this through our industrywide system for policy administration – Inca.

Read more

Meet the nominees to Throphy of the Year 2017

Itello highlights the customer projects we conducted with our customers, which create more efficient administrative processes, lower costs and raise quality.

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Trophy of the year

Itello highlights the customer projects we conduct together, creating more efficient administrative processes, lowering costs and raising quality.
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The Mirror Effect

Can you really take things out of your drawer and leave them there at the same time? Yes, you can! Folksam used to have insurance products that required manual handling of outgoing payments. As the number of processed payments increased, the workload became too time consuming and costly. To increase speed and efficiency as well as customer satisfaction Folksam chose to use Inca for mirroring outgoing payments.

As a result, all the insurance policies could remain in the old system but be mirrored in the new and more user-friendly system for outgoing payments. This made administration faster, smoother and cheaper!

The Pilot project that went to the sky

The challenges were many and time was short when Folksam kicked off the project. The volumes of information were large and inefficient and laborious structures and routines needed to be replaced. Thanks to an aggressive and focused project plan, Folksam managed not only to receive and place premium payments more efficiently but also to create a new line of business. The project is a perfect example of how the use of Inca can enable a business reach new cruising altitude and land with easier daily operations for the users.